We want you and your baby to love your Knitnest piece. If you are not completely satisfied with your purchase for any reason, we offer a straightforward return and refund window so you can shop with confidence. Return Window You may request a return within 30 days of the delivery date. To be eligible for a return, your item must be: - Unused, unworn, and in its original condition - In the original packaging, including the gift box (if applicable) - Accompanied by the order number or proof of purchase Items returned after 30 days or that show signs of use, washing, or damage due to misuse may not be eligible for a refund. Non-Returnable Items For hygiene and safety reasons, the following items cannot be returned or exchanged: - Baby sleep sacks and swaddles that have been opened or used - Muslin cotton security loveys that have been opened or used - Custom or made-to-order designs that cannot be restocked - Gift cards or promotional digital items How to Initiate a Return To start a return, please email us at support@knitnestco.com with the subject line "Return Request" and include: - Your order number - The name and/or SKU of the item you wish to return - The reason for the return Once we approve your return request, we will provide you with a return shipping address and further instructions. Return Shipping Costs Return shipping costs are the responsibility of the customer, except in the following cases: - The item you received is defective or damaged on arrival - We shipped the wrong item - Your order arrived with missing items In these cases, we will cover the return shipping cost. Please retain your shipping receipt and tracking number until your refund is processed. Refund Processing Once we receive and inspect your returned item, we will notify you by email and approve or reject your refund. If approved, the refund will be processed to your original payment method within 5–10 business days. The exact timing depends on your card issuer or payment provider. Original shipping charges are non-refundable, except when the return is due to our error (defective, wrong item, or missing item). Exchanges If you need a different size, color, or design, we recommend returning the original item for a refund and placing a new order. This process is faster and ensures your replacement is in stock. If you prefer, you may also request an exchange by emailing us at support@knitnestco.com. Damaged or Defective Items If your item arrives damaged or has a manufacturing defect (such as a broken seam, missing parts, or significant uneven knitting), please contact us within 7 days of delivery with photos of the item and packaging. We will arrange a free replacement or a full refund — your choice.