Knitnest Co. ("Knitnest", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit knitnestco.com (the "Website") or make a purchase from us. Information We Collect We collect the following types of information: - Personal identification information: Your name, email address, phone number, shipping address, and billing address when you place an order or contact us. - Payment information: Your payment card details or other payment method information. This data is processed securely by our payment providers and is never stored on our servers. - Order information: Details about the products you purchase, order history, and preferences. - Technical data: Your IP address, browser type, device type, referring website, and pages visited on our Website. This is collected through cookies and similar technologies. - Communications: If you contact us by email, we keep a record of that correspondence. How We Use Your Information We use your personal information to: - Process and fulfill your orders, including shipping and delivery - Communicate with you about your order, shipping updates, and customer service inquiries - Send you order confirmations and delivery notifications - Improve our Website, products, and customer experience - Detect and prevent fraud, security incidents, and unauthorized transactions - Comply with legal obligations, such as tax and accounting requirements - If you have opted in, send you marketing emails about new products, special offers, and promotions Cookies Our Website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences, understand how you use our site, and keep your shopping cart between visits. You can choose to disable cookies through your browser settings, but this may affect the functionality of the Website. Sharing Your Information We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with: - Shipping carriers: To deliver your order and provide tracking information (name, shipping address, phone number). - Payment processors: To process your payment (encrypted payment details). - Service providers: Such as email platforms, analytics tools, and website hosting services, who assist us in operating our business under strict data protection agreements. - Legal authorities: When required by law, regulation, or legal process, or to protect our rights, property, or safety and that of our customers. Data Security We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our Website uses SSL encryption for data transmission, and we limit access to personal information to only those employees and service providers who need it to perform their duties. Your Rights Depending on your location, you may have the following rights regarding your personal data: - The right to access the personal information we hold about you - The right to request correction of inaccurate or incomplete information - The right to request deletion of your personal information, subject to legal retention requirements - The right to object to or restrict certain types of processing - The right to data portability - The right to withdraw consent at any time (for example, unsubscribing from marketing emails) To exercise any of these rights, please contact us at support@knitnestco.com. We will respond within 30 days. Children's Privacy Our products are intended for babies and young children, but our Website is directed at parents and adult shoppers. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly. Changes to This Policy We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the "Last updated" date. We encourage you to review this page periodically for any changes. Contact Us If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at support@knitnestco.com.