Title: Shipping Policy
Last updated: September 23, 2026
Free Worldwide Shipping
At Knitnest, we offer free express air freight on every order — no minimum purchase required. Whether you are ordering a single muslin lovey or a gift bundle for a baby shower, shipping is on us. This is our way of making handmade baby comfort accessible to parents everywhere.
Processing Time
Because our products are handmade, each order requires a short processing window before it ships:
- In-stock items: Orders are processed and dispatched within 1–3 business days.
- Made-to-order items: Certain custom designs may require 3–7 business days of knitting time before dispatch. We will notify you by email if your order includes a made-to-order piece.
- Processing time excludes weekends and public holidays. Orders placed on Friday after 3:00 PM UTC+8 will begin processing on the following Monday.
Estimated Delivery Times
Once your order is dispatched via express air freight, estimated delivery times are:
- United States & Canada: 5–10 business days
- United Kingdom & European Union: 7–14 business days
- Australia & New Zealand: 7–12 business days
- Other regions: 10–18 business days
These are estimates provided by our shipping partners and are not guaranteed. Customs clearance, local postal delays, and public holidays in the destination country may extend delivery times.
Tracking Your Order
As soon as your order is dispatched, we will send a confirmation email containing your tracking number and a link to track your package. You can also track your order by visiting the carrier's website and entering the tracking number provided.
If you have not received a tracking email within 5 business days of placing your order, please check your spam or junk folder. If it is not there, contact us at support@knitnestco.com and we will locate your order.
Customs, Duties & Taxes
All orders are shipped on a Delivered Duty Unpaid (DDU) basis. This means that import duties, customs clearance fees, and local taxes imposed by your country are the responsibility of the recipient. Knitnest has no control over these charges and cannot predict what they may be.
Customs policies vary widely by country. We recommend contacting your local customs office for more information. If a package is refused or abandoned due to unpaid duties, we are unable to issue a refund for the original shipping cost or the product value.
Shipping Address Accuracy
Please ensure your shipping address is complete and correct at checkout. We are not responsible for packages lost or delayed due to an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, contact us immediately at support@knitnestco.com and we will do our best to redirect the package before it enters the shipping network.
Lost or Damaged Packages
In the rare event that your package is lost in transit or arrives damaged, please contact us within 14 days of the estimated delivery date. We will open an investigation with the shipping carrier and arrange a replacement or refund at no additional cost to you. For damaged packages, please take photos of the outer packaging and the damaged item before disposing of the box — this helps speed up the claim process.